Here Lies (Insert Your Name)
Born: January 1, 1955
Died: December 1, 1989
Buried: February 4, 2011
DON’T DIE WITH YOUR MUSIC STILL INSIDE YOU, Steve Pavlina. This is one you will want to keep. I would strongly recommend you send it to your children and grandchildren; you won’t regret it. http://www.stevepavlina.com/blog/2005/01/dont-die-with-your-music-still-in-you/
LATEST NUGGET: Does This Dress Make Me Look Fat? Check it out on http://www.nuggetsforthenoggin.com/. Also PLEASE CONSIDER CLICKING ON THE FOLLOWING BUTTON AT THE BOTTOM OF THE WEB SITE. Thanks Gymbeaux
YOU ARE THE ESSENCE OF YOUR REACTIONS AND YOUR RESPONSES. Would love to suggest, if the fits…wear it but I would never say anything like that. This is another Jeffrey Gitomer Gem worthy of just few minutes of your time, he might just be talking about you or to you: http://www.gitomer.com/articles/View.html?id=16008
CHICAGO FANS! For us “old” folks, you might be interested in the group Chicago who is performing at the Beau Rivage in Biloxi on April 15th. Tickets start at $59.95. Go to: http://www.beaurivage.com/entertainment/
DO NOT JUMP TO CONCLUSIONS – LIFE LESSON LEARNED. “He did not call me back; what a jerk!” Before you reach such a conclusion, can you REALLY be certain that the person who failed to call you back got your call in the first place? Really? Have we come to rely on technology so much to actually believe that technology is beyond failing? This past week my cell phone has been acting strange to say the least. On one occasion it went for 4 days without a call and without any messages being left. Then on a Friday 4 messages suddenly show up that covered over a week. Sunday the “boss” called me 3 times and left two voice messages. I had the phone with me the entire time and I can assure you it never rang nor were any messages left. This morning the phone and I went to the store. I left it and was told it was fixed. Really? How can I be sure. Once a mistrust is planted how do you un-plant it. Lesson? Do not assume just because you left a message the person actually received it. Another lesson, when you get the person on the phone, do not say, “Didn’t you get my message?” Why start out as if the other person did anything wrong. Why not just act like this is the first time you called and be thankful you reached the person (ala Jeffrey Gitomer; it is amazing what you learn when you read).
DEFINITELY OUTSIDE THE BOX THINKING. Does anyone remember the Fosberry Flop? For years high jumpers would cross over the high jump bar by throwing their right or left leg over the bar and their body would follow. Then along came Dick Fosberry. He developed the theory of turning his body as he approached the high jump bar, then first put the back of his head over the bar, then his shoulders, his legs and feet would follow. He literally raised the bar on how to high jump. If you understand this, then you may want to check out how this guy bowls, it is unconventional and like Fosberry at first they made fun of him. Definitely outside-the-box thinking that produces results: http://mail.google.com/mail/?ui=2&ik=db5ed59e2e&view=att&th=12dbf40e6a7a1e62&attid=0.1&disp=safe&zw
TELEPHONE TECHNIQUES CLASS. How good are you on the telephone? If you have never taken the telephone techniques class, the contents may come as a surprise to you. If you are new to the business, you will NEED this course in order to put your name on the property call list at the front desk. If you are an experienced agent, why not look at using the telephone a little differently than you might have thought of. What have you got to lose by learning something new? The next class is scheduled over the nexts 10-12 days. Watch the front desk for a sign-up sheet. Sign-up, show-up. Don't sign-up, but show-up, plan on delays as more student booklets will have to be made. Sign up at the front desk if you plan to attend.
GOOGLE DROPS REAL ESTATE LISTINGS, read the full story at: http://www.inman.com/news/2011/01/26/google-drops-real-estate-listings
TIPS TO MAKE SOCIAL MEDIA WORK, from Lowe’s: http://rismedia.com/lowes/8355/12374
TIPS FOR CONDUCTING VIDEO INTERVIEWS, from Lowe’s: http://rismedia.com/lowes/8355/11811
4 TIPS TO ENSURE A SMOOTH REAL ESTATE TRANSACTION, by Chip Poli. This came through the Lowe’s Newsletter. I would suggest you also very tactfully suggest to buyers to get a baby sitter, dog sitter, and/or cat sitter when you are showing homes. I have seen them all accompany buyers looking at homes. Dogs and cats for obvious reasons. Small children because they are very distracting to your important conversations and they can damage an owner’s belongings:
http://rismedia.com/lowes/8355/12414
10 THOUGHTS ABOUT LEADERSHIP by Jon Gordon. STOP! Before you read this do not for a moment think you are not “leadership”, everyone is a leader especially within the Keller Williams model. You are a leader at home, in your club, with your extended family, etc. EVERYONE IS A LEADER but do you realize it. Someone is watching every move you make and then hopefully if it is a good move, emulate you. Imagine what would happen if they emulated the “bad” moves like the film after film being produced by Hollywood. Whatever happened to good guy and bad guys, you knew the difference. Read this gem by Jon Gordon it applies to you regardless of your position in life: http://www.jongordon.com/newsletter-013111-10-thoughts-leadership.html
THE NEW NORMAL: THE THREE HABITS OF THE AGENT WILL THRIEVE IN 2011, by Carla Cross. This article was filed on www.SlidellCalendar.com in the Document Section in the Motivation folder. Enjoy! Gymbeaux
QBQ! MiniNote®
Tend to the Little Things
by John G. Miller
The QBQ! (from his book, The Question Behind the Question; excellent read) Guy
A harsh reality: There is no second chance to make a first impression—for people and organizations.
What kind of first impression does my organization make to our customers, whether they call, click, or come by?
Miller Child Number Six, Jazzy Joy, has an uncanny habit that, at times, has driven us nuts: She states the obvious. It all started when she was a toddler. “Dad, it’s Saturday.” “Mom, it’s seven o’ clock.” “Dad, the sun is shining.” “Mom, Bear is a girl dog.” It’s as if she took on the role of roaming our home proclaiming what she believes is news. So we nicknamed her the “Town Crier.” The only thing missing was, “Hear ye! Hear ye!” Now that she’s a teen and doesn’t do it as much, we all think of it as cute. But, honestly, sometimes the obvious needs to be said. So at the risk of making you crazy, too, I want to state what should be incredibly clear to all organizations:
It’s really important to take care of the little things.
I regularly stop at the Conoco Gas N’ Go on Bridge Street in my town of Brighton, Colorado. Their gas is no cheaper than the others and it is four blocks out of my way. But I still go there—regularly. Of course, now you want to know why, right? Well, it’s simple: clean restrooms.
The owner, Don, provides his customers with the cleanest, shiniest, and possibly most germ-free bathrooms west of the Mississippi. He doesn’t sell other things I tend to buy such as coffee, mints, and my favorite daily newspaper. But the station that’s closer—and does sell those things—has restrooms so dirty I wouldn’t take my dog in there. Maybe they think a clean bathroom is an unimportant detail. I don’t know, but Don understands otherwise. And the lesson he offers for outstanding organizations of all sizes is that when it comes to taking care of the customer, there are no little things. Everything matters. Everything makes an impression. Every single thing we do will make our customers more—or less—loyal.
I’m sure I’ll keep going back to Don for as long as he’s there. I appreciate the attention he pays to what’s obvious to him but not to others.
To be an outstanding organization, tend to the little things—today.
Now, for a creative and pithy perspective on this whole "first impression" thing, enjoy this blog by my friend, Steve Curtin. Really good stuff. Pass it on!
http://www.stevecurtin.com/blog/2011/01/16/blind/
John G. Miller
The QBQ! Guy
Author of ...
Outstanding! 47 Ways to Make Your Organization Exceptional
QBQ! The Question Behind the Question®
Flipping the Switch ... Unleash the Power of Personal Accountability
Twitter: QBQGUY
Interested in one-on-one QBQ! Coaching & Learning? Kristin Lindeen—The QBQ! Daughter—provides Personal Accountability coaching. Email: Kristin@QBQ.com
Be Outstanding! show: Download all podcasts here ... http://outstandingorganization.com/podcasts/
QBQ, Inc.
Helping Organizations Make Personal Accountability a Core Value®
Denver, Colorado, USA
303-286-9900
Fax: 303-286-9911
Email: info@QBQ.com
http://www.QBQ.com/
http://OutstandingOrganization.com
MiniNotes may be forwarded by email to others or printed in their entirety for personal and group use with full credit given. © QBQ, Inc. 2011. All rights reserved.
Jim, thanks for posting my Mini Note. Appreciate you helping us make the world just a little more OUTSTANDING! John@QBQ.com
ReplyDelete